Terms and Conditions
All bookings made through https://www.tourssorrento.com/ are subject to the following Terms & Conditions regulated by Blue Sail Charter Srls.
General introduction of Blue Sail Charter Srls – a limited responsibility society, legally established in Via Luca Da Penne, 3 – 80122 Napoli – Italia, but its operational Office is in Via Belvedere, 18 – Sorrento 80067 Naples – VAT IT10235071213, registered at the directors of business companies of Naples Number REA NA-1090736 regulated by law in force in Italy.
https://www.tourssorrento.com/ – brand of Blue Sail Charter Srls – is an e-commerce website for the sale of touristic services online and allows you to book and purchase guided tours, private tours, package tours, transfers.
Rates
The prices for all activities booked through https://www.tourssorrento.com/ are already inclusive of all costs, taxes, services and supplements in order to ensure to the final customer a well clear and unambiguous rates, is made exception for entrance fees to museums and archeological sites, ZTL fees and all other extra costs that are not included or mentioned and specified in the programme. In rare cases, the prices could be subject to change without prior notice for reasons beyond the control of the website, in which case we will contact the customer by e-mail to verify the will and the intention or not to accept the new conditions of the activity. In case the customer wishes to desist, the proposal will be an alternative or a refund of the purchased service.
Payments
Payments of travel services shall be made directly online through the https://www.tourssorrento.com/ which guarantees its customers through a secure system of the latest generation for the protection of personal data. If for any reasons, the selected service cannot be purchased directly online, the customer can send an e-mail request to info@tourssorrento.com. Our team will answer as quickly as possible to proceed with the payment prior written consent.
E-Voucher
Upon payment, the system generates an e-mail for confirmation and our staff will send an attached e-voucher in .pdf (portable document format) that is delivered to the mailbox that the customer has indicated. This file constitutes the only valid travel document of the customer and for this reason must be printed and presented to the service provider at the time of use of the service. Some suppliers accept the e-voucher displayed directly on your electronic devices: smart phones, tablets, etc. So if this information is reported on the e-voucher itself, no need to be printed.
Cancellation Policy
The following cancellation conditions apply:
Cancellation up to 48h before: 30% fee not refundable will apply – after this time period 100% fee will apply.
No-show: 100% fee not refundable will apply.
Standard Cancellation policy is 24 hours before date of service without any penalties, otherwise the full amount will be charged.
In the event that a customer for any reason has to cancel an activity, he should immediately send an e-mail to: info@tourssorrento.com and receive the confirmation of cancellation by the team of the website. Only in this case the cancellation takes effect and will be executes the provisions of the cancellation policy relating to the activity subject to cancellation. Tourssorrento.com will not be responsible in case of non receipt of the cancellation. Tourssorrento.com will not be responsible for any cancellation due to major natural force.
Disclaimers
Tourssorrento.com holds the exclusive function of an agent to its customers for all services available on its website and therefore assumes no responsibility for any damages, loss, accidents, delays or inconveniences that may occur either due to defects or as acts of government or other civil authorities (war, civil unrest, strikes, etc..) or from any cause to be considered outside of its direct control. In addition, Tourssorrento.com, assumes no responsibility for loss or additional expenses due to delays, schedule changes or other causes. Tourssorrento.com and its suppliers reserve the right to alter or modify itineraries in order to improve each tour, for the benefit and enjoyment of the members of the tour. Tourssorrento.com and its suppliers reserve the right to cancel or re-schedule any tour departure in accordance with operational needs of the service.
Passports & Personal Documents
Each customer must check the validity of their documents necessary for travel, tour, excursion or transfer, especially if you have planned to visit a country different from that of departure. The passengers has to carry a valid passport (with visa if necessary) or a valid identity card. No refunds will be granted in case of lack or loss of identity documents. This is important because in Italy there are some places such as museums or archaeological sites that provide price reductions for young people, students and sometimes over-sixties.
Baggage
The luggage allowed for each activity are clearly highlighted on the page referring to the service purchased.
